1. Overview

By providing your mobile phone number to Masterkey Hospitality Management LLC ("Masterkey Hospitality," "we," "our," or "us") and opting in where required, you agree to receive text messages from us related to our business relationship, your inquiry, or our services.

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2. Types of Messages

Messages may include service-related and operational communications such as call scheduling, appointment confirmations, follow-ups on your inquiry, onboarding coordination, hotel account updates, review or revenue-management related notifications, and other business communications connected to the services we provide or discuss with you.

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3. Consent to Receive SMS Messages

You may opt in to receive text messages from us by submitting a website form, requesting a callback, providing your phone number during onboarding or a business conversation, or otherwise giving us permission to contact you by SMS. Your consent to receive text messages is not a condition of purchase.

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4. Message Frequency

Message frequency may vary depending on your interaction with us, your service status, and the type of communication needed. Some users may receive only occasional messages, while active clients may receive more frequent service-related updates.

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5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan. Masterkey Hospitality is not responsible for any messaging or data charges billed by your carrier.

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6. Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from that messaging program unless you opt in again. You may also request removal by contacting us directly using the contact information below.

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7. Help and Support

For help, reply HELP to any message or contact us directly at info@masterkeyusa.com or +1 (912) 220-5959.

 

8. Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your mobile carrier and may be limited by factors outside our control.

 

9. Privacy and Data Use

Your use of SMS communications with us is also subject to our Privacy Policy. We may use your contact information to communicate with you about your inquiry, account, or services. No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with third parties except as necessary to provide messaging services or as required by law.

 

10. Eligibility and Accurate Information

You agree to provide a valid mobile number that you are authorized to use. If your number changes, you are responsible for notifying us so we can update our records.

 

11. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of SMS communications after changes are posted means you accept the revised terms.

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12. Contact Information

If you have questions about these SMS Terms & Conditions, please contact:

Masterkey Hospitality Management LLC
Website: www.masterkeyusa.com
Email: info@masterkeyusa.com
Phone: +1 (912) 220-5959