Privacy Policy

Last Updated: [March 16, 2026]

Masterkey Hospitality Management LLC (“Masterkey Hospitality,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.masterkeyusa.com, contact us, submit a form, communicate with us by phone, email, or SMS, or otherwise interact with our services.

By using our website or communicating with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

Masterkey Hospitality Management LLC provides hotel-focused services such as revenue management, sales support, and review management for hospitality businesses in the United States.

Website: www.masterkeyusa.com
Email: info@masterkeyusa.com
Phone: +1 (912) 220-5959
Mailing Address: [Insert your preferred business mailing address]

2. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

We may collect information you choose to provide to us, including:

Name
Email address
Phone number
Company name
Hotel or property name
Job title
Message or inquiry details
Any other information you submit through our forms, emails, calls, or messages

B. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain information, such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Date and time of visit
General location information based on IP address
Cookie and similar technology data

C. Information From Third Parties

We may receive information about you from business partners, analytics providers, website tools, CRM systems, communications platforms, or other sources you use to interact with us.

3. How We Collect Information

We collect information in several ways, including when you:

Visit our website
Fill out a contact form
Request a quote, consultation, or callback
Call, email, or text us
Engage with us through social media or other third-party platforms
Become a client, prospect, vendor, or referral contact

4. How We Use Your Information

We may use personal information for the following business purposes:

To respond to inquiries and communicate with you
To provide, manage, and improve our services
To schedule calls, meetings, and consultations
To send service-related updates, onboarding details, and operational communications
To send SMS messages you have consented to receive
To maintain business records
To improve website functionality, performance, and user experience
To analyze website traffic and trends
To detect, prevent, or investigate fraud, abuse, or security issues
To comply with legal obligations
To enforce our terms, policies, and business interests

5. SMS and Phone Communications

If you provide your phone number, we may contact you by call or SMS for business communications, such as:

Responding to your inquiry
Scheduling or confirming calls
Operational updates
Service communications
Follow-up messages related to your request or our services

By providing your phone number and opting in where required, you consent to receive these communications from us.

Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP.
For help, reply HELP or contact us at info@masterkeyusa.com or +1 (912) 220-5959.

We do not use your phone number for unrelated third-party marketing.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

Keep the website functioning properly
Understand how visitors use the site
Improve website performance
Remember user preferences
Support analytics and website optimization

You can usually control cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

7. How We Share Information

We may share personal information only as reasonably necessary for business purposes, including with:

Website hosting and website management providers
CRM, email, phone, messaging, and communication providers
Analytics and marketing support providers
Professional advisors such as accountants, lawyers, and consultants
Government authorities or other parties when required by law
A buyer, investor, successor, or affiliate in connection with a merger, acquisition, financing, reorganization, or sale of assets

We do not sell your personal information for money.

[Keep this sentence only if true:] We do not share personal information for cross-context behavioral advertising.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Respond to inquiries
Maintain client and business records
Comply with legal, tax, accounting, or contractual obligations
Resolve disputes
Enforce agreements

The exact retention period may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, email system, or online transmission is completely secure, and we cannot guarantee absolute security.

10. Your Choices

You may choose not to provide certain personal information, but that may limit your ability to contact us or use some parts of our services.

You may also:

Opt out of SMS by replying STOP
Contact us to update or correct your information
Request that we delete certain information, subject to legal or operational exceptions
Adjust cookie settings through your browser

11. California Privacy Rights

If you are a California resident, you may have rights under California privacy law, subject to applicable exceptions, including the right to:

Know the categories of personal information we collect
Know the sources from which personal information is collected
Know the business or commercial purposes for collecting, using, or disclosing personal information
Know the categories of third parties to whom personal information is disclosed
Request access to specific pieces of personal information
Request deletion of personal information
Request correction of inaccurate personal information
Not be discriminated against for exercising your privacy rights

If we do not sell personal information, we do not offer a “Do Not Sell or Share My Personal Information” link because that right applies to businesses that sell or share personal information as defined by law.

To make a privacy request, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing your request.

12. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information to them.

13. Children’s Privacy

Our website and services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us:

Masterkey Hospitality Management LLC
Email: info@masterkeyusa.com
Phone: +1 (912) 220-5959
Website: www.masterkeyusa.com