Mismanaged negative reviews have the potential to ruin the reputation of your hotel by discouraging future guests from booking with you, costing you potential revenue. That’s why at Masterkey Hospitality, we make online review management easy! With a dedicated response team, each of your hotel’s reviews are responded to in a timely and professional manner.
At Masterkey USA, we’ve spent the last five years helping hoteliers just like you increase profits. In that time, we have discovered the key factor in the online marketplace; Reputation equals revenue. We provide tailored, professional, hand written responses in a timely manner. We send every response to you for your review and approval before we post. Let us take care of your online presence.
At Masterkey, we handle more than just revenue management, group sales and marketing, and e-brochures and coupons. We grow your reputation. Unsatisfactory and unanswered reviews project a bad experience for future guests. Perception truly is reality, and as technology and the internet continue to shape our business, that is magnified now more than ever!
Call Vishal - Head of Hotel Marketing to learn how we can help your business grow!